Extended Stay America Select Suites - Chicago - Lombard - Oakbrook, Oakbrook Terrace

The hotel had some drawbacks like smaller rooms that smelled like smoke, uncollected garbage from previous guests, and no provided toiletry. On the positive side, the front desk was accommodating, but there were issues with obtaining free Wi-Fi and amenities like pots and pans or extra pillows were not automatically included.

My stay at the hotel was a mixed experience. The rooms could have been cleaner and more presentable, despite requesting non-smoking rooms. However, the location was perfect for our needs, and the bed was very comfortable. The service was not very honest at times, but the peace and quiet of the surroundings were truly nice. The dining experience was a bit of a letdown, and the check-out process nearly made me miss my flight. On the plus side, the hotel's proximity to shops, restaurants, and a cinema was very convenient.

The hotel's cleanliness and upkeep left much to be desired, with issues ranging from wet washcloths near the toilet paper to dirty curtains and spider webs. The service was disappointing, with rude and condescending behavior, and even having a booking canceled without notice despite pre-payment. On the upside, the location was convenient, and the ability to cook food in-room was appreciated, but improvements are needed. The dining experience fell short, with stale breakfast items and lackluster options.

The hotel had a mix of positives and negatives. The rooms were clean, comfortable, and well-maintained, but there was an unpleasant odor in the room, possibly from previous damage. The staff was extremely unprofessional and canceled my booking without informing me, which was a big letdown. The location was convenient and perfect for our needs, but the dining experience did not meet expectations.

I had a mixed experience at the hotel. On the positive side, the location was perfect for our needs, with a very comfortable bed. However, the room cleanliness left much to be desired, with mold around the tub and overall lack of cleanliness. The service was friendly and helpful, but there were some initial uncertainties. The dining options were below par, missing advertised juice bar and with a somewhat brat face. Despite the shortcomings, the hotel was peaceful and close to amenities.